Refund policy

Last updated: November 14, 2026

Sufirona Returns and Refunds Policy

By placing an order at Sufirona, you agree to the following policies, designed to ensure clarity and convenience regarding returns and refunds in the United States.

A. Right of withdrawal (14 days)

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason, in accordance with European consumer protection law. This period begins on the day you, or a third party designated by you, receive the product. To exercise this right, please contact us at support@sufirona.com.

B. Extension of the return period to 30 days

In addition to your legal right of withdrawal, we offer an extended 30-day return period from the date you receive your order. We accept returns of both defective and perfectly good products. If you've simply changed your mind, you can return the item within this period, provided it is in its original condition, unused, and in its original packaging.

C. How to make a return

Returns are only accepted by post. To initiate a return, please email us at support@sufirona.com. Once your request is approved, we will provide you with a free return label and detailed instructions. Returns sent without prior authorization will not be accepted.

D. Damaged or incorrect items

Please check your order as soon as you receive it. If any item arrives damaged, defective, or does not match your order, please contact us immediately at support@sufirona.com. This will help us resolve any issues quickly.

E. Changes

We accept exchanges for defective items, incorrect sizes, wrong items, or damaged products. To request an exchange, please contact us at support@sufirona.com.

F. Replacement costs

We do not charge restocking fees for returned items.

G. Refund Process

Once we receive and inspect your return, we will inform you about the status of your refund. Approved refunds will be processed via the original payment method and are typically completed within 14 business days of receiving the returned item.

H. Non-retroactive discounts

Refunds cannot be issued for discounts that were not applied at the time of purchase. Please enter discount codes during the checkout process, as we cannot make adjustments afterward.

If you have any questions or need further assistance, please contact our customer support team at support@sufirona.com.

Thank you for trusting Sufirona. We'd be happy to help you.